What Others Say About Us
Every day more people join the Quality experience!
***** YELP REVIEW
Found this company from a flooring supplier website that stated Quality Carpets was an authorized supplier with trained installers. That was a good sign. Still newish to Fresno and got a little lost so called in for directions and a super nice lady answered the phone and guided me to their location.
Went in and noticed that they don't swoop in like in other places I've been to. Felt free to walk around anywhere. After a few moments I was looking a little lost and Nick came up an asked if I had any questions and stated that if I wanted to keep browsing that he would give us some space to keep looking around. I appreciated that as it shows that are there if I need them but won't be hovering if I just want to browse their selection...which is very large, consisting of window coverings, vinyl, area rugs, carpets, hardwood, laminates and ceramic tile.
I had a technical question for Nick and he took the time to explain different options for my issue. Due to my own timing and coordination issues it turned out that I wouldn't be able to do my flooring project in the window that I was trying to do it in. The whole time Nick was helpful with alternatives and suggestions.
I'll be back.
***** YELP REVIEW
I wouldn't go anywhere else for flooring -- why?
You can get flooring anywhere -- you can probably get the same flooring a bit cheaper online, or in the big box stores. Here's where they've had my repeat business several times, though: it's the installation. I can't tell you how many sad stories I've heard from friends who went elsewhere, about flooring installations gone bad. Sloppy work, uneven appearance, whatever.
About 15 years ago, Quality carpets installed a bathroom floor for me, with meticulous attention to detail. This was after "someone else" installed another bathroom floor, with less attention to detail.
I was sold. I will not go anywhere else. Most recently, about a year and half ago, I had another better-than-hoped-or-expected experience with installation. I wouldn't trust my floors to anyone but Quality Carpets, and if it costs a bit more, so be it.
They also are very nice folks, and when they tell you they are going to do something, or show up on a certain day or time, they do.
And, no high sales pressure. They are interested in helping you find what you want, rather than pushing something on you.
Finally -- it's a local business. I'd rather patronize local businesses, all things being equal, but in this case, all things are not equal,
because they are already the best! 🙂